My assistant gave a customer a wrong answer
Tell us what it said and we fix the knowledge base — usually the same day, and it’s included in your monthly. Wrong answers almost always mean the knowledge base is missing something or says it ambiguously, not that the assistant malfunctioned. Every lead arrives with the full transcript, so send us that and we can see exactly what happened.
The assistant says it doesn’t know something it should
That means the answer isn’t in its knowledge base. It’s working as designed — it will never invent an answer — but the fix is to add the information. Email us what customers are asking and we’ll add it. If you see the same question repeatedly, that’s valuable: it tells you what your website should say too.
My business changed — new hours, new service, new prices
Send us the change and we update the knowledge base. There’s no dashboard for you to log into and nothing for you to configure; that’s deliberate, because a knowledge base someone edits in a hurry is how an assistant starts telling customers the wrong thing. Updates are part of your monthly.
The assistant isn’t appearing on my site
Most often the snippet was removed during a website edit, or your site moved to a new domain. The assistant only runs on the domains we’ve authorised for you — that’s a safety feature, so a copied snippet can’t run on someone else’s site. If your domain changed, tell us and we’ll authorise the new one. Otherwise send us your site and we’ll check the snippet.
I’m not getting my leads
Check the spam folder first — that’s the usual culprit for a new sender. If they’re genuinely not arriving, contact us and we’ll confirm whether leads are being captured on our side; nothing is lost either way, we can always send you what came in.
Can it connect to my scheduling software or CRM?
Not by default — out of the box it answers questions and captures leads, and it never claims to have booked anything. Connecting to real systems is genuinely possible and genuinely a project: it depends on what you use and whether that system has an API we can talk to. Ask us and we’ll tell you honestly whether it’s worth the cost for your business.
Can I see what it’s been saying to customers?
Every lead comes with the full conversation attached, so you see exactly what was asked and answered before you call back. Conversations that don’t become leads aren’t stored — they live in the visitor’s browser and end when they close the tab. That’s a privacy decision, and it means there’s no archive of browsing visitors to review.
I want to pause or cancel
Email or call and we’ll take it down. No long-term contract, no retention runaround. If something isn’t working we’d rather hear it and try to fix it, but if it’s just not earning its keep, we’ll stop.